Job in HP (Job News): Hewlett-Packard (HP) in India is providing a Job as a Technical Solution Consultant to various candidates. It is one of the best Jobs as a Technical Solution Consultant available to candidates in India.

About Hewlett-Packard (Job News):-

The Hewlett-Packard Company, commonly shortened to HP, was an American multinational information technology corporation based in Palo Alto, California.

Consumers, small and medium-sized businesses (SMBs), and large companies, including customers in the government, health, and education sectors, benefited from the company’s production and provision of a wide range of hardware products, software, and related services.

Bill Hewlett and David Packard formed the company in a one-car garage in Palo Alto, California, in 1939, and initially manufactured a line of electronic test and measurement equipment. From 2007 to the second quarter of 2013, HP was the world’s top PC manufacturer.

Roles & Responsibility:-

  • Provide Remote Storage Hardware & Software support to MC Customers, Field CE’s, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
  • Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
  • Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
  • Provide immediate technical response and expertise in restoration of customer High availability environments.
  • Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
  • Develop and document clear action plans to resolve issues even where information may be limited.
  • Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
  • Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
  • Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
  • Participate / prepare Post Incident Reviews with ASM/Account Team as required.
  • Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

Experience Required:-

  • 2-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
  • Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
  • 1-2 years of Field support experience preferred.
  • Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
  • Experience in supporting at least 2 OS in a clustered SAN centric environment.
  • Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
  • Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
  • General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
  • General knowledge of networking concepts and iSCSI protocol.
  • Knowledge & understanding of Storage arrays – EVA, MSA, NAS, XP Storage.

Qualification:-

  • B.E/B.Tech or Master’s Degree in Technical Discipline
  • Experience of 1-3 years
  • Possession of professional certification mandatory: A+, Server+
  • Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
  • Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.

Must Have:-

  • Storage & SAN fundamentals
  • Fiber channel and ISCSI technology
  • HP Storage Product – Online & Nearline
  • At least one Operating system

Location:-

  • Bangalore, Karnataka

Registration Link:-

  • This Technical Solution Consultant Job at HP is available on HP Jobs Portal. Link to apply: Click Here


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