Job at Nykaa (Job News): Nykaa is providing a Customer Service Executive Job to various candidates. It is one of the best Customer Service Executive Jobs available to candidates in India.
About Nykaa (Job News):-
Nykaa, launched by Falguni Nayar in 2012, is an Indian lifestyle retailer of beauty, health, and fashion products. The brand name Nykaa comes from the word nayaka in Sanskrit, meaning ‘one in the spotlight’.
Nykaa has numerous websites and smartphone apps for e-commerce channels and has offline stores as well. It was introduced as an e-commerce portal that curates a variety of items for beauty and wellness.
Nykaa is a unicorn start-up and was valued at US$1.2 billion as of 2020. It has 55,00,000 monthly visitors and 13,00,00+ orders per month from all over the world.
Roles & Responsibility:-
- Address basic customer queries via phone, chat, and email until the problem is resolved.
- On a regular basis, evaluate orders for possible store assignment problems, and discuss any issues that arise.
- Explore consumer complaints about product representations on the internet, such as misleading photographs or descriptions, and make necessary corrections.
- User accounts are managed, which includes assisting customers with details about their order history, returned orders, order status, and all other regular requests.
- Retain a customer service log, keeping track of all received questions and detailing customer requirements, quality issues, and shipping errors, among other things.
- Customer experience patterns are aggregated and reported to sales, technology, design, and merchandising on a quarterly basis.
- Fix and overcome store problems in collaboration with operations.
- Amazing Communication Skills are a must.
- Minimum 1 year of experience in handling calls.
- This Customer Service Executive Job at Nykaa is available on Nykaa Careers Portal. You can apply to it here: Click Here
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